Reviewed by 1 customer
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Comments about Outback Chair Company Urban Balance Expanse 4-ft. Wicker Swing with Stand:
This chair looked great in the picture, but when I received the "platinum" stand, it was not what I expected. It is silver with black spots on it and has a very inconsistent color pattern. I would recommend getting the black stand instead, or just paint the stand that you order. The stand was a little difficult to assemble because the instructions left out an important step, so when I got to the end, I had to take the whole thing apart and rebuild it.
When I went to assemble and hang the chair, there were no instructions and no hardware. I contacted the chair company a few times, and they never sent the hardware. When I finally sent them an e-mail, they responded with the chair makers information so that I could call them directly. Instead of PorchSwings.com taking care of the problem themselves, they brushed it off onto me, the customer. I guess they got their sale and are not concerned about much else. Needless to say, I ordered the chair a month ago and still have not been able to sit in it.
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