Reviewed by 1 customer
Displaying review 1
Comments about Jubilee All Weather Wicker Hanging Chair:
1. They gave me the shipping range time was 12:00 PM to 5:00 PM. The time I got it was 5:30 PM. Since it required signature, so I had to wait until the delivery. 2. I couldn't proceed the procedures based on the assembly instructions in the box. There was a hard wood stuck tightly on the top of seat base which make inset the support bar impossible. So I called the customer-service. The guy on the phone asked me to email the photo to him. So I did what he said, unfortunately there was no response back. So I emailed the photo to customer-service again for answers. Then I got 2 different instructions from 2 different people (one asked me to call customer-service and arrange the return label for 5 big boxes, the other asked me to try harder to take the wood out). I was then called the customer-service for clarification. The 3rd person said he will contact me when he has the answer. Guess what, I haven't heard anything from them yet. My advice to you is : If you want get help from customer-service, good luck on that.3. Finally, my friend who is a handy-man to help me to get the wood out and assembly the chair for me by using his tools. However, the material of the product is cheap - don't feel stable/firm and secure when sitting on the chair (it's shaking when you move the support bar). For spending [$] (including shipping) with this poor quality and no service is totally not worthy.
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